Privacy Policy

Date of last update: October 20, 2025

Lumeen, a simplified joint-stock company with a capital of €20,000, registered with the Lyon Trade and Companies Register under number 850 173 535, with its registered office located at 4 rue de la République – 69001 Lyon, the data controller, places particular importance on respecting the personal data and privacy of users of its services and is committed to protecting them in accordance with the amended “Data Protection Act” of January 6, 1978, and the (EU) General Data Protection Regulation No. 2016/679 of April 27, 2016 ( “GDPR ”).

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Data Collection

‍Lumeenmay collect, process, and use various categories of personal data:

• identification information: last name, first name, email address, school,
• usage data: web pages visited,
• Connection data: IP address, connection logs.

Lumeen collects the information you voluntarily provide, particularly when you:

• browse Lumeen.com,
• Use our services,
• Please contact our customer service department.

Some of the information requested on our forms is required to subscribe to our services and enables us to fulfill our obligations under your contract.

Other information—the provision of which is optional—is intended to help us get to know you better and improve the quality of our services.

When you browse Lumeen.com, technical information (such as your device’s IP address) and information about your use of the site are automatically collected by cookies.

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Legal Basis and Purposes of DataProcessing‍

Personal data is collected and processed based on the legal grounds set forth in applicable regulations, for the following purposes:

– To fulfill your contract:

• accounts receivable management,
• prospect management,
• provision of services,
• client identification and authentication,
• invoicing and collecting payments.

– Dispute and delinquent account management:

• claims processing,
• collections,
• litigation management.

– Customer communication:

• technical and sales support,
• surveys and statistics (to improve the website, our products, and services),
• business development,
• sending newsletters.

– The safety of people and property:

• managing access to Lumeen's services,
• fraud prevention,
• handling requests to exercise rights,
• communications with public authorities (legal requests),
• the company's legal transactions (mergers, acquisitions, etc.).

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Data Protection and Sharing

‍Lumeendoes not sell your personal data.

This data is stored in the Company’s databases and those of its service providers, which are primarily located within the European Union and are involved in the activities described above, such as data hosting, the distribution of emails or text messages, survey management, and debt collection.

Data transfers to countries outside the European Union, carried out as necessary for certain processing activities, will be conducted in compliance with applicable regulations, ensuring the protection and security of the data, in particular through the signing of contractual commitments.

Lumeen protects the security and confidentiality of your personal data and takes appropriate physical, technical, and organizational measures to prevent any loss, alteration, or unauthorized access to it.

Lumeen is committed to retaining your personal data for no longer than is necessary for the purposes for which it is collected and processed, unless a longer retention period is required by applicable law.

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Cookies

‍Lumeenuses cookies to provide you with a better browsing experience, measure and improve its services, evaluate its marketing efforts, and ensure the security of devices and data.

If you choose not to use cookies, you may not be able to use certain features of the site. You can configure your cookie settings in your browser.

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Your Rights

‍Youcan opt out of receiving communications about our offers, newsletters, and events at any time by using the link provided in the messages.

You have the right to access, object to, correct, delete, restrict, or transfer your personal data, as well as the right to provide post-mortem instructions regarding your personal data. You may exercise these rights by submitting a request, along with proof of your identity, to Lumeen – DPO – 4 rue de la République – 69001 Lyon, or by email to support@lumeen.com. Lumeen reserves the right to refuse any request deemed abusive.

If you are not satisfied with your interactions with Lumeen, you may file a complaint with the CNIL at 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07.

LUMEEN reserves the right to update this policy, so we encourage you to review it regularly.