Confidentiality policy

Date of last modification: April 6, 2020

Lumeen, a simplified joint stock company with a capital of 20,000€, registered with the Lyon Trade and Companies Register under number 850 173 535, whose head office is located at 4 rue de la République — 69001 Lyon, data controller, attaches particular importance to the respect of personal data and the privacy of the users of its services and is committed to protecting them in accordance with the amended “Informatique et Libertés” law of January 6, 1978 and the Regulation (EU) General on Data Protection no. 2016/679 of 27 April 2016 (”GDPR”).

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Data collection

‍Lumeen may collect, process and use various categories of personal data:

• identification data: name, first name, email, establishment,
• usage data: web pages visited,
• connection data: IP address, connection logs.

Lumeen collects information that you voluntarily transmit to it, in particular when you:

• browse Lumeen.com,
• use our services,
• contact our customer service.

Some of the information requested in our forms is mandatory for the subscription to our services and allows us to fulfill our obligations under your contract.

Other information, the provision of which remains optional, is intended to get to know you better and to improve the quality of our services.

When you browse Lumeen.com, technical information (such as the IP address of your device) or site consultation information is automatically collected by cookies.

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Legal basis and purposes of the treatments carried out‍

Personal data is collected and processed on the basis of the legal bases provided for in the applicable regulations, the purposes being:

— The execution of your contract:

• customer account management,
• lead management,
• provision of services,
• customer identification and authentication,
• invoicing and collection of payments.

— The management of disputes and unpaid invoices:

• complaint handling,
• recoveries,
• litigation management.

— Customer communication:

• technical and commercial assistance,
• surveys and statistics (improvement of the site, our products and services),
• commercial prospecting,
• sending newsletters.

— The safety of goods and people:

• managing access to Lumeen services,
• fight against fraud,
• management of requests to exercise rights,
• exchanges with public authorities (legal requests),
• legal operations of the company (merger, acquisition...).

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Data protection and sharing

‍Lumeen does not sell your personal data.

They are stored in its databases and those of its service providers mainly located within the European Union operating within the framework of the purposes referred to above, for example for data hosting, the distribution of e-mails or sms, the management of investigations, the collection of debts.

Data transfers to countries located outside the European Union, carried out for the need for certain treatments, will be carried out in compliance with applicable regulations, ensuring their protection and security, in particular by signing contractual commitments.

Lumeen protects the security and confidentiality of your personal data and takes appropriate physical, technical, and organizational measures to prevent loss, alteration, or unauthorized access to your personal data.

Lumeen is committed to keeping your personal data for a period that does not exceed that required for the purposes for which they are collected and processed, except when a longer retention period is required by applicable law.

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Cookies

‍Lumeen uses cookies to offer you a better Internet browsing experience, measure and improve its services, evaluate its marketing operations, and ensure the security of devices and data.

If you decide not to use cookies, you may not benefit from certain features on the site. The configuration of cookies is done on your browser.

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Your rights

‍You can ask to stop receiving communications about our offers, newsletters and events at any time by using the specific link in the messages.

You have a right of access, opposition, rectification, deletion, deletion, deletion, deletion, limitation, limitation, portability, portability, post-mortem instructions, on data concerning you, which you can exercise by sending your request accompanied by the justification of your identity to Lumeen - DPO - 4 rue de la République - 4 rue de la République - 4 rue de la République - 69001 Lyon, or by e-mail to support@lumeen.com, Lumeen reserving the right to refuse any request considered abusive.

If your exchanges with Lumeen do not seem satisfactory to you, you have the option of filing a complaint with the CNIL, 3 Place de Fontenoy — TSA 80715 — 75334 Paris Cedex 07.

LUMEEN reserves the right to update this charter, so you are invited to review it regularly.